Worst service

When you call for enquiry, they take 30 minutes to an hour to answer. If you are lucky to get through you get cut off about 4 time. If you do pass that problem the accent of the agent is the worst you cant understand a work they are saying, even though you chose English. They refused to process our claim even though we had a good reason beyond our control, they used the hotel as an excuse, we approached the hotel they cancelled the booking 2 months later we still waiting for our refund.