1 reviews | Active since May 2018
We were **********
I'm still waiting for a reply from agoda..the worst company to book with..firstly when we arrived in new York..the address that they had for the hotel that I booked through them was incorrect..We had to go midtown Manhattan..told that Was the wrong address..because on the confirmation email the address was Hoboken..New Jersey...had to get off with our luggage in a city that we just got to for the first time..Then pay another taxi to take us to Hoboken..And the hotel wasn't there..we had to Google the hotel because the phone number was also wrong..And the hotel was in midtown..Manhattan..taxi took us back there..with the fare going up to double..We were given a gift card to the value of $250,when we booked at doubletree by Hilton in Jersey city for 3 nights..the gift card was used and the balance taken out from the credit card..on Monday night we received a call from reception saying that we need to sort out our payment or we will be thrown.out..I showed them the email from agoda..our room was paid for already..We checked out on Tuesday morning..And by the time we reached JFK airport..the gift card amount was taken out of my credit card..We tried getting hold of agoda..n right up to now..it's not sorted out..Pls be careful when booking with them..
