************ business service by Agoda

I made a booking for the Blyde in Pretoria on Agoda's website on 12 December 2021. Agoda charged my credit card with R2 900, yet the place wasn't available. Immediately after they charged the money, they informed me that they made a mistake. Till today the 21st of January 2022, I have not received my money back. I have written to them on numerous occasions requesting them to release my money and they have blatantly refused to do so.