Unreliable services

I had made a booking and full payment for 2 rooms for the 22 August 2015. To my despair when I arrived at the hotel, they informed me that agoda had only paid them for one room and thus they had to contact them and thereafter process a normal manual booking.As a result, I was late for a prior commitment and my whole weekend was spoiled. This was very irresponsible and bad service.<br> <br> Regards,<br> Sanam Maikoo.