Trying to chat to a actual human being at Agoda

I made a booking and paid in full September 2020. I only received information this morning that our cruise for February was cancelled. I'm trying to get in contact with Agoda to hear for a refund or if we can move dates, but for the hell of me my e-mails are returned and I can not make any enquiry on the website - it's useless. It took them a couple of minutes to take the money from my bank account but now NO RESONSE? I tried to contact the Hotel we made reservations but they won't help - I need to contact the travel agency. Please any advice???