Shocking and unreliable service

Subject: Disappointment with Double Booking and Inefficient Service - Booking ID: ***

Agoda Customer Service,

I am writing to express my extreme disappointment with the service I have received through your platform. I tried chatting to an agent but was once again totally ignored and she left the chat whilst I was in conversation with her. This is the second time I have encountered an issue where the property I booked via Agoda has requested me to cancel my reservation due to a double booking on your end.

The first incident occurred in December, when I made a booking, paid for it in full, and received a cancellation notice from Agoda just one day before my scheduled check-in due to double booking. As a result, my family and I were forced to spend the night in our car, missing out on a proper stay.

Now, just today, I made another booking through Agoda, and within an hour, I was contacted by the property via the Agoda site requesting that I cancel my reservation because of another double booking. This is absolutely unacceptable. The booking ID for this reservation is ***.

This entire experience has been frustrating and disappointing, and it has now ruined what was meant to be a special birthday surprise. I find it both unfair and inefficient that I am out of pocket due to these repeated mistakes, and now have to wait for a refund before being able to make any other booking. This leaves me in a difficult situation and with no immediate alternatives.

It is beyond my understanding why Agoda is allowing its customers to be treated in such a manner. I am left questioning the reliability and integrity of your platform, and I expect immediate action to rectify this situation, including a clear explanation and prompt refund.