******** that will not respond

I purchased accommodation via Agoda, paid for a luxury room and was given a standard room at the resort.

I have contacted Agoda several times after being promised a response writhing 48 hours, which I never recieved .

The complaint is still not being investigated and despite being promised a response there isn’t any.

Do not trust this site and make a booking, they are ********* and unprofessional to say the least.