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I booked an accommodation for my mother in September 2021 for two days which was under Agoda,when my mother got to the accommodation the place wasn't as advertised and the lady/so called owner was absolutely rude and a child was booking my mother in,So I called Agoda they said I shouldn't take any further action/write a review because they will give me a full refund and the refund was processed on the 9th of September and it will take up to 15-30 days, on October 14 I called them to find what's happening with the refund they advised me to wait for another 10 working days of which I did,then nothing after those 10 days still nothing I kept on calling they were giving me reference numbers to call the bank soy bank can track the payment,the bank so no payment/pending payment from Agoda I then had to call them back and they now telling me to get a letter from my bank and bank statements that I never received any payments the bank told me that's not how they operate, Agoda should send me proof of payment. I called them again to ask for proof of payment they sent me a typed out email stating that they paid and telling me again to get a letter from the bank yet I already told them that's not how the bank operates and they need to send me documents with proof of the payment yet they seem to be failing to do that so they basically never paid anything from the 9th September 2021-9th November 2021 AGODA IS A ****!!!!!!