BN
Buci-swa Nkonki
1 reviews | Active since Mar 2018
31 Jul 2019, 10:03
Refund for canceled booking
So I booked for a holiday for November and the terms of payment were not 100% charge immediately, hence I booked it right. Two days later 1000% of the amount is debited from my account. Upon realising that I cancelled immediately but now getting my refund seems to be a pain, I have sent numerous emails, calls and statements that show money was deducted,Agoda is bust telling they cannot see the transaction, the property says I must contact Agoda. I want my money, I want my money now. This is unprofessional and stupid really. I want my money
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Replies (4)0
Replies (4)BN
Buci-swa Nkonki's updateReviewer Update
02 Aug 2019, 08:26 "Greetings from Agoda! With reference to your booking ID *** as detailed below: Hotel: Kiara Lodge Shareblock LimitedRoom Type: Double RoomCity/Country: Clarens/South AfricaArrival: November 28, 2019Departure: December 1, 2019 Cancellation and Change Policy: Any cancellation received within 30 days prior to arrival date will incur the full period charge. Failure to arrive at your hotel or property will be treated as a No-Show and no refund will be given (Property policy). We are grateful for the chance you have given to us to assist you with your concern. Please be advised that we are in the midst of checking your case with our hotel partner and we will get back to you via phone call or email in the next 24 to 48 hours once we have their response. Kindly let us know if we could be of any help as we are more than willing to help you out. Thank you very much for your kind patience and understanding."
What understanding is this that you are referring to, oh wait that you were so quick to take my money, but it seems just getting my refund is like finding water in a dessert. I would like to know what is so hard in giving me my money. I want my money, I want my money with interest, I do not understand and clearly you do not understand that unnecessary strain you are causing!!!!!!!!
What understanding is this that you are referring to, oh wait that you were so quick to take my money, but it seems just getting my refund is like finding water in a dessert. I would like to know what is so hard in giving me my money. I want my money, I want my money with interest, I do not understand and clearly you do not understand that unnecessary strain you are causing!!!!!!!!
BN
Buci-swa Nkonki's update02 Aug 2019, 08:26
Reviewer Update
"Greetings from Agoda! With reference to your booking ID *** as detailed below: Hotel: Kiara Lodge Shareblock LimitedRoom Type: Double RoomCity/Country: Clarens/South AfricaArrival: November 28, 2019Departure: December 1, 2019 Cancellation and Change Policy: Any cancellation received within 30 days prior to arrival date will incur the full period charge. Failure to arrive at your hotel or property will be treated as a No-Show and no refund will be given (Property policy). We are grateful for the chance you have given to us to assist you with your concern. Please be advised that we are in the midst of checking your case with our hotel partner and we will get back to you via phone call or email in the next 24 to 48 hours once we have their response. Kindly let us know if we could be of any help as we are more than willing to help you out. Thank you very much for your kind patience and understanding."
What understanding is this that you are referring to, oh wait that you were so quick to take my money, but it seems just getting my refund is like finding water in a dessert. I would like to know what is so hard in giving me my money. I want my money, I want my money with interest, I do not understand and clearly you do not understand that unnecessary strain you are causing!!!!!!!!
What understanding is this that you are referring to, oh wait that you were so quick to take my money, but it seems just getting my refund is like finding water in a dessert. I would like to know what is so hard in giving me my money. I want my money, I want my money with interest, I do not understand and clearly you do not understand that unnecessary strain you are causing!!!!!!!!
BN
Buci-swa Nkonki's updateReviewer Update
04 Aug 2019, 05:00So Agoda, Anytime booking and Kiara are giving me the most pathetic run around, I get an email that I will be refunded from Kiara. 30 minutes after that email Agoda sends an email that Kiara needs a statement from that shows Kiara name on the transaction list. How stupid is this when anytime holiday which appears on my statement was the one that debited on behalf of Kiara. I don't care about all this third party, partners and all. All I know is I am getting sick and tired with this run around.
I am a parent who needs to provide for her child, and because of your stupidity and unprofessional ways I can't.
I want my money, I want my money with interest.
I am a parent who needs to provide for her child, and because of your stupidity and unprofessional ways I can't.
I want my money, I want my money with interest.
BN
Buci-swa Nkonki's update04 Aug 2019, 05:00
Reviewer Update
So Agoda, Anytime booking and Kiara are giving me the most pathetic run around, I get an email that I will be refunded from Kiara. 30 minutes after that email Agoda sends an email that Kiara needs a statement from that shows Kiara name on the transaction list. How stupid is this when anytime holiday which appears on my statement was the one that debited on behalf of Kiara. I don't care about all this third party, partners and all. All I know is I am getting sick and tired with this run around.
I am a parent who needs to provide for her child, and because of your stupidity and unprofessional ways I can't.
I want my money, I want my money with interest.
I am a parent who needs to provide for her child, and because of your stupidity and unprofessional ways I can't.
I want my money, I want my money with interest.
BN
Screenshot_***_com.google.android.gm.jpg 438.27 KB Remove Screenshot_***_com.google.android.gm.jpg 438.27 KB
Buci-swa Nkonki's updateReviewer Update
04 Aug 2019, 05:01Screenshot_***_com.google.android.gm.jpg 438.27 KB Remove Screenshot_***_com.google.android.gm.jpg 438.27 KB
BN
Buci-swa Nkonki's update04 Aug 2019, 05:01
Reviewer Update
Screenshot_***_com.google.android.gm.jpg 438.27 KB Remove Screenshot_***_com.google.android.gm.jpg 438.27 KB
BN
Buci-swa Nkonki's updateReviewer Update
04 Aug 2019, 05:05Anytime holiday replying on behalf of Kiara Screenshot_***.jpg 331.29 KB
BN
Buci-swa Nkonki's update04 Aug 2019, 05:05
Reviewer Update
Anytime holiday replying on behalf of Kiara Screenshot_***.jpg 331.29 KB