Poor Services from Agoda.com

Last week Friday, the 28th of March 2025, I made a booking through AGODA.com, completed the payment, and received a confirmation. However, when I arrived at the hotel, the resident agent informed me that Agoda.com had accepted the booking without verifying if the hotel's rooms were actually available. As a result, I lost my money. Despite engaging with Agoda.com, they failed to provide any assistance in resolving the issue or helping me obtain a refund, as I did not stay at the venue I had booked. I had to book another hotel because I was traveling far away and could not wait for the hotel or Agoda.com to resolve the matter. I canceled the booking at the venue on the same day as I was advised by the resident agent. I would advise people not to use Agoda.com as they're robbing the people