Poor Customer Service

<p>We booked accommodation on the Agoda website, when we arrive at Parkview Hotel in Durban we were told that the hotel is full even though we had a booking and made a payment. Late night we had to look for alternative accommodation without a refund from the hotel. The hotel could not refund us, we were told that we must deal with Agoda. It’s been seven days we've been trying to get our money refunded. Agoda keeps sending us email that if you don’t show up for your booking you forfeit you payment. Every time we make a call, Agoda responds that they can’t get hold of the hotel. Seriously, how can you have a hotel in your website and claim that you can’t get hold of them when you need to. We plan to take legal action against this. Meanwhile be warned that you don’t fall for the same trap by booking with Agoda.</p>