Pathetic customer service

Agoda.com advertised on behalf of Royal hotel in Durban. On their website it stated breakfast included for the days I wanted to book. Because it was a holiday they came out the cheapest option and I booked with them. Upon arrival at the hotel I was told my booking was room only. The booking confirmation I have doesn't state its room only. The only document showing room only was that of royal hotel. I was given a phone number to call and sort the issue out, however I was told I would get an update within 48hrs and until this time I'm writing this review no one has even called to update or varify any info. Royal hotel employees are also not even bothered to make a follow up.