Miss leading pictures

To whom it may concern

I hope you are well.

I am writing to raise a concern regarding the room I booked through Agoda. Before checking in, I contacted the hotel to confirm the details of my reservation. During the call, I was informed that the room I booked does not include a beach view, and that I would need to pay an additional amount for a room with a view.

This was surprising and disappointing because the pictures and information displayed on the Agoda website clearly show rooms with a beach view, which strongly influenced my decision to book your property—especially because this stay is for my anniversary. I wanted everything to be perfect, and the online pictures

I kindly request clarity on this matter

Your urgent assistance will be greatly appreciated, and I look forward to

Malcolm Silimela

Booking No ***