Misleading Cancellation Processes

I made a booking on agoda and followed their cancelation policies but it was not honored

My booking was on the 26th of January 2024. I had up until the 25th midnight for cancelation. When i tried to cancel on their platform the bot system told me to get in touch with the property directly. I did so and it was deemed cancelled . Fast forward to the 30th i get charged for the booking.

I emailed their customer service but all is generic responses without taking ownership and responsibility for ther misleading system

Dear Agoda take responsibility and pay me back my money.