Ignoring *****

I would give this site 0 stars if I could. A ****mer used my credit card details to spend ZAR3,250 yesterday September 25th at 12:52pm South African time. I called Agoda to inform them of this *****. The consultant who answered advised that unless I have a reservation number there was nothing they could do.

I advised them that I had reported this to my bank and could provide them with the ***** case number. I argued that if they knew the transaction amount and transaction date and time as well as the first 4 digits and last 4 digits of my credit card, they could identify the transaction. The consulted insisted there was nothing they could do. I asked to speak to their ***** department. He advised that the ***** department would tell me the same thing.

I then asked for an email address for the ***** department, he gave me a customer service email address. After emailing that address, I received a reply to say that the email address is not monitored and I should not expect a response.