Great customer service

We booked our accommodation for a road trip holiday via Agoda for April 2020 and the booking as well as payments went perfectly smooth. As result of lockdown we then moved our bookings to November 2020 which were also done with no problem, but the website reflected the April bookings as cancelled but not the new November bookings (unless I did not look in the correct place). Beginning of June our circumstances changed and we requested cancellation of the bookings. Agoda then refunded the one booking in full. Great service! Will definitely book via Agoda again!