False, misleading and poor customer service

False and misleading adverti*****t: I booked an accommodaion for end June 2020 with them anad lockdown happened. To my supried when I call them to reschedule the dates, II was told that my booking was forfeited My quetion: Why am I forfeiting it? Answer: Because I didn't pitch up to the hotl as per my booking dates. My question: Who on earth would pitch into a hotel knowing very well they are not operation during COVID-19? This is a worldwide pandemic where most sectors were not operating, let alone that people were not alowed to leave their own homes. Answer: Unfortunatly there's nothing we can help you about in this case.

I'm so ****ed and really angry to this, dont see myself utilising their sevice in future, let alone recommending to anyone else. ****ed