1 reviews | Active since Sept 2023
False Advertising on Agoda Hotels
The hotel available for booking advertised on there sight stated that it included breakfast. The booking was made and payed electronically online. When i called the hotel to confirm the booking they said it does not include breakfast. I then called Adoga customer service to enquire and was told that with that particular hotel they are having problems on the breakfast included option. I then decided to cancel as I specifically wanted a hotel with breakfast included, after cancelation i was told that i will have to wait over 30 days for a reversal of funds and i now dont have the funds to book another place. Why advertise as breakfast included when it's not, this is misleading and now i dont have the funds to book a place to stay. I asked then to reverse the cancelation which they say they can't.
We had already made plans to visit a sick family member and now we do not have the funds to stay anywhere.
