SK
Shweta K

1 reviews | Active since Sept 2023

10 Jan 2024, 19:58

False Advertising on Agoda Hotels

The hotel available for booking advertised on there sight stated that it included breakfast. The booking was made and payed electronically online. When i called the hotel to confirm the booking they said it does not include breakfast. I then called Adoga customer service to enquire and was told that with that particular hotel they are having problems on the breakfast included option. I then decided to cancel as I specifically wanted a hotel with breakfast included, after cancelation i was told that i will have to wait over 30 days for a reversal of funds and i now dont have the funds to book another place. Why advertise as breakfast included when it's not, this is misleading and now i dont have the funds to book a place to stay. I asked then to reverse the cancelation which they say they can't.

We had already made plans to visit a sick family member and now we do not have the funds to stay anywhere.

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