EV
Eugene V

1 reviews | Active since Apr 2020

17 Oct 2021, 00:35

False advertising and miscommunication

We booked and paid for a one bedroom apartment unit at Happy Rhino Hotel in Cape Town through Agoda. However after we had booked in we were directed towards a supposed "pod": our room was a sad hole one had to get to by way of a dark hallway with no television, no mirror in the bathroom and a peephole window with a view of an adjacent building which I probably could have touched were I to stretch my arm out far enough. We complained as we did not get what we had paid for. The manager then offered us a "double room": basically a sad hole with a small television and a mirror in the bathroom, it had the same type of view as the aforementioned sad hole. Then we were given the option to pay up to upgrade to a one bedroom apartment unit, which we opted to do. False advertising and clearly miscommunication between Agoda and Happy Rhino Hotel. ********** service for which both Agoda and Happy Rhino Hotel were more than happy enough to take our money. Absolutely unacceptable.

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