DO NOT USE AGODA.COM!

Agoda Booking ID *** Check in December 15, 2024

I had an accomodation booking that should have started on 15 December. On 13 December when I did not receive check in info I called ths number in the booking confirmation only to speak to the owner of the property and have her tell me that she did not acccept my booking and I will not have a place to stay when I arrive. She said I should contact Agoda for a refund. Luckily I had free cancelation so I cancelled and proceeded to book other accomodations through another booking agent.

However, I am still waiting for my refund. The only answer I get from Agoda customer service is that a refund can take up 45 days and this depends on my banks policies. The refund was done on 13 December according to them. This is not true as I have spoken to my bank and they say no payment was made to me. The bank has advised that I get the swift number so they can trace the money. Agoda cannot provide me with this swift number and keeps refering me to my bank and says my bank can take 45 days. How did they do a refund but refuse to provide me with the proof of payment and swift number?

I am out of pocket as I had to pay double accomodations and cannot get the refund. They are very quick to demand payment but when they have to refund you its another story. I have told them them that I need the refund urgently but it is falling on deaf ears.

DO NOT USE AGODA. WORST BOOKING SITE AND NO CUSTOMER SERVICE!