Booking of the venue with agoda

I booked a place THE BLYDE on the 3rd of August 2022 for 5-8 August 2020 through agoda and they sent a confirmation and a proof of payments. On their clause it says if you didnt show up or arrived 30 minutes late you forfeit your money without any refund. I arrived at 16h30 instead of 17h00 only to find we don't have a booking. Phoned agoda; their staff kept saying they are still checking i must stay on the line until my airtime finished reloaded with R200 to try and get help but; Aisha; Michael and other 2 who works at agoda failed to help. Ended up asking for a refund which I also didn't get. We left the premises at 22h10 without help and had to sleep in the car at the garage after R 4050.00 was taken for a booking. I hate this company with passion they are so unprofessional and I need to get my money back plz help