Biggest ******** & *****s

I cancelled our booking via the app because I wanted a room that serves breakfast. So I was told by the help desk to make a new booking and that they will refund me the money from the first booking. So I went ahead and made the second booking with Agoda for the same hotel just a different package. And was told that I must wait 48 hours for my money to reflect back into my account. To my surprise I get an email from them saying I am going to forfeit the R2192 I paid for the first booking because the hotel does not allow cancellations. I then went to the hotel reservations department and was told that Agoda is very good at shifting the blame. They have had clients that went through the same issues I then called Agoda infront of the hotels reservations manager to ask who in the hotel did they speak to with regards to my refund and they said they dont have a name on the email when I asked for it to be sent to me they said it's not company policy to do such. Agoda.com is a **** of note they are the biggest *****s. They stole my R2192 and sent me from pillar to post. I wouldn't advise anyone to make a booking via this platform. If you do, please dont say we didn't warn you.