Be better Agoda - your customer's are suffering

Should be able to give a zero star!

As a guesthouse representative, I would strongly recommend that nobody ever books through Agoda. Their privacy policy prevents them from sharing the guests contact details with the property they have booked. Then we contacted, Agoda has this no-care attitude about the guest being given relevant information relating to the property.

Correct me if I'm wrong, but if you are booking at property, you would like them to be able to reach out to you for a few reasons: Confirming the booking Providing directions if necessary Providing check-in details Being able to offer any other specials services that the guest might need

But instead it's a fight with Agoda (and generally Booking.com as well because that is how we receive the booking notification in the first place) that lasts hours and does not result in anything constructive happening. This is all to the detriment of the guest who then arrives at the property not having the relevant information to get in the front gate. Or for late and after hours arrivals, not knowing how to access their room, find their keys, the wifi password and all the other relevant information shared to guests via text message under normal circumstances.

Agoda needs to change. I don't necessarily mean they have to give out the guests contact details to the property managers (although I'm sure the guest expects this) but simply have a better attitude at the call center where the agent can call the guest and say, "Hello so-and-so. Please contact the property where you will be arriving today so that they can give you your check-in information. We can't give your number to them because we are inconsiderate to your affairs."

It's a frustration and something needs to happen to better the situation. FOR THE GUESTS SAKE!