Bad Service and unprofessional

On Friday 30 July 2021 I booked an apartment in Menlyn on the app and paid for the reservation. Shortly after booking I was informed via email that the appartment is not available so I contacted the customer support line and was told they will get back to me within a hour they will find another place for us. They contacted me back and I had to phone them two times after two hours. They then send us an email with a place they found for us for less than the amount we made an reservation for originally and in Arcadia. Where is Arcadia and where is Menlyn? If I wanted to book in Arcadia I would have booked in Arcadia. Now I paid for a place that was listed available and must be happy with a place in Arcadia which I'm not comfortable with. This is really unacceptable service and unprofessional.