Bad customer service by Agoda, Booking.comand and and Capetonia Hotel

We booked The Capetonia hotel through Agoda, payment was deducted from our bank by Agoda on the 2nd December Today we were supposed to attend an important event, decided to first check in to the hotel from 4pm, the hotel informed us we need to pay because they did not receive payment from Agoda it's now 10:34 we have need making calls using our airtime did not attend the event the hotel and booking.com does not allow us to check in, Agoda is saying money will reflect on the hotels bank account within the next 30 days. This is really I convinced us