Agoda.com and Bruno Comfort Suites Randburg pathetic service

Pathetic Service ever. I had made a booking a month in advance on Agoda as i was going to Jhb for the Christmas weekend and I booked at Bruno Comfort Suites in Randburg. AGODA has an option that says pay on arrival, they also sent me a receipt and booking confirmation email. I also emailed *** that we will be arriving on the 24/12/2020 late as we are coming after work straight from Durban, she confirmed on email its ok. When we get to the place at 9pm the ladies working there are lost, they have to call their boss to check for online booking. I also called him so many times. He made me wait while he is looking for my booking even though i told him i have the reference number and receipt. While waiting half an hour for him to find my booking. 2 couples before us walk in and pay for rooms and get the queen rooms after he finds my booking he says sorry they dont have the queen rooms available and i must pay another R600 more to upgrade my room, yet they *****ed up my booking!!!!! I waited over an hour there were they couldnt accomodate us on Christmas eve night at 10;30pm now having to look for accomodation coming from durban to jhb, and the owner with his pathetic attitude gave us attitude even though its their ***** up and they had other people complaining there about their bookings also and when i asked him should i report him, he has a cheek to tell me to bring the police and come there. Trying to contact Agoda is like a nightmare as well because there is no direct line going through!! Bruno comfort suites and Agoda most pathetic service ever.