Agoda wont assist with refund

I recently booked a property called Castle Rock Apartments through Agoda for the weekend of 27 - 29 August.

Booking ID *** Hotel: Castle Rock Apartments Room Type: Apartment with Balcony City/Country: Cape Town/South Africa Arrival: August 27, 2021 Departure: August 29, 2021

On the 28th we were thrown out of the apartments due to noise, we went out for breakfast that morning, when we came back to the apartment, our luggage and things was not only fiddled with, but moved without us being there. As a result we have lost so much of our things.

While I understood the reason we were vacated from the property, I do think they could have waited for us to come back and pack up our things ourselves.

I also requested a refunded for the night I would not be spending there.

The property advised that I need to contact Agoda as my relationship is with them and as I paid to them.

I have been going back and forth between the property and Agoda, this one telling me to contact that one and Vise Versa. I have asked for the escalations department or the Booking Agent who dealt with my booking but to no avail, all I am getting is to speak to the property.

As I did book with Agoda, they should be the ones to assist in getting the refund from the property as they obviously are working together but over and over again I am told I need to deal with it myself, even after advising that the property refuses to assist as they are claiming I paid to Agoda and not them.

This is so frustrating!