Agoda nightmare!

My husband booked with agoda for 2 nights at suncity Cabanas. We get there and told agoda is no longer a partner with Suncity because of issues that have been standing. Now as I am writing this, I have been sitting at the foyer for 3 hours and my husband is on the call with the agent being thrown from 1 phone call to another. Agoda agent told him the 3rd agent didn't complete the booking yet we got a paid confirmation from them the day he paid which was a 10 days ago. He askes for the 3rd party numbers and agent says they cant share their details. She then says she is trying to get hold of the front desk at Cabanas, husband gives phone to the guy who is at front desk and calls her out on the fact that they no longer working with them, why is she lying. This is meant to be our 5th wedding anniversary away and I'm tired, hungry, sleepy annoyed. I feel for my husband because he really wanted to make this special. Agoda then says we will refund you in agoda cash, like how is that mean to help us because that cash means we are going to be dealing with them again in the future, I want none of that! We drove all the way from Midrand and to be told ' we can make a FREE cancelation for you'. Like are you doing us a favour! Above all, we had to rebook ( thank God we had money to do so and it's not cheap either to book on the day)

Never again. If you are wanting to sleep at Sun city, don't book with Agoda!