AGODA BOOKINGS

I made a reservation online on an app called AGODA, Booking ID #*** for a stay at The Black Rhino Lodge from the 4th February to the 5th February 2023. Upon arrival at the lodge we were informed that there was a “glitch” that happened with the bookings and the lodge Black Rhino is fully booked. We were then told that we would be accommodated at a “sister lodge” close to black rhino as our room was now occupied. There was NO COMMUNICATION from the reservations department or Black Rhino regarding our room being unavailable prior to our arrival, NO option of cancellation, refund or even moving our booking, the property where we stayed was NOTHING like the Suite we had booked and paid for. We had to walk in the dark from the other property in order to have dinner, we were told we can use facilities at black rhino at anytime, so this meant more up and down walking as we couldn’t even contact the lodge from where we stayed unless we used our cell phones if there was network available. We felt completely isolated as it appears that this was a racial decision since we were a black couple, the reservations department seems to have prioritised other races over us hence the decision to not inform us of the unavailability of the suite we booked. We DEMAND that this be taken up to the highest level as to make up for the terrible experience we had to endure, and that some form of compensation be given to us. We will be putting this on other platforms as a review of what we were subjected to.