AGODA are a disgrace - do not use them for bookings

Total *******. Booked a room for 3 days at Bayside Pine Street which was absolutely disgusting and my staff refused to stay there. Cancelled On Agoda website yet when asked for a refund was told "We have received updates from our business partner informed that they unable to offer any refund as you already used the room, and the property has offered upgrade room type but rejected from you. " This is a ******* - do NOT use Agoda - they are a disgrace to the tourism industry for even offering to book rooms at this disgusting insult to the name "hotel" which Bayside Pine Street are NOT - understandably they are not graded with the Tourism Grading Council and would never be. Just sorry I cant post pictures of this dump! Agoda you are disgraceful for even offering rooms at this dump