Agoda agents Jane and Dean Hur poorly trained

I did bookings with Agoda over a week ago. I booked two hotels and the money was taken off my credit card. When I looked on Agoda there was no bookings for the accommodation. I waited three days and got worried and called my bank. The money had been taken off my account. I contacted Jane at Agoda who said the money would be refunded to me if they can find the amount. Today I wake up and see two bookings on my Agoda account and two amounts taken off, this after informing Jane I want nothing to do with a company that works this way. I then contacted them again and spoke to Dean Hur. He said one booking would be cancelled but it was up to the hotel if they wanted to refund me. I informed him that Jane had cancelled the booking and he continued to inform me that the hotel had to be contacted. I said he needs to speak to his senior, who informed him that he could issue me with a voucher. I informed them that I would never use them again. After huge up and downs he informed me that Agoda would refund me. Don't use Agoda - use a reputable company who cares about its clients. I spent over a week fighting this and this is the way they treat you.