Agoda ****

I booked at Durban Manor Hotel and canceled upon arrival as the booked room was too far and my parents couldn't take the long journey to it as she was frail. I did try to upsize as I requested an option to upsize upon arrival which unfortunately was not possible due to the nature of the room and distance.

Later on while waiting for the cancellation I than used Agoda to find another hotel which I did as to accommodate my mother.

During the process of the cancellation I was given sight that my cancellation was going to be done within 10 working days and till to date I have not received it and Agoda claims my refund was not granted by Durban Manor however if I go there they tell me the cancellation was a success on their side which expedia also confirmed they have released the payment.

Agoda claims the room I booked could not be cancelled by however they agreed to this and did give me details of processing this and a disclaimer on their website says cancel anytime.

I would not recommend using their service any longer and I will make sure their rating crashes if they do not give me my refund back as they are ****ming people.

As for Durban Manor. I have no follow-up whatsoever to keep me alerted that this matter is being taken care off.