ADOGA - TUDOR HOUSE HOTEL - SHOCKING - NOT AS SEEN ON INTERNET - NON-REFUNDABLE - ADOGA UNREACHABLE

Good day,

On the 23rd of March 2019 I booked a holiday for myself and my partner to go to Durban for 4 nights. I used a site called Adoga that kept popping up on the internet. So I registered and found a placed called Tudor House Hotel. It looked neat and smart and clean and very suitable for what we were looking for. The Site asks you for a deposit that is not refundable but seen as its in a few days time and we would like to enjoy our holiday without worries I paid the full amount of R2000.00. Not knowing Durban and its surrounding we re**** on Adoga to give us the correct and true information. Only to find that when we got there we asked to take a look around before we booked in seen as the outside of the Hotel is already not as seen on the internet. We waited about 5 minutes and they said we can proceed upstairs. The floors were dirty, all the room doors were open with everyone personal belongings in the rooms lying around, some weird dirty gloves in a corner the room they said we will be booked into and a very off smell in the hotel it self. We did not feels safe or comfortable there at all. We tried to reach adoga to complain and ask if we could perhaps move to a different place or pay in for a more expensive place but there is just no way to reach them. We already paid R2000.00 for a place to sleep in which we never even booked into because it was definitely not as seen on the internet. I would like to know if there is anyway possible we can claim back that R2000.00 as I have proof of R4200.00 paid for accommodation over that same period and I see this as false advertising? I would love for someone from Adoga to contact me and please explain? And I would like to warn anyone booking from this site to rather make sure of the places before you book in as this is clearly not as seen on the internet. And as for Tudor Hotel, this wasn't a pleasant experience at all, not to mention that we were not even called or emailed to find out why we are not booking in, all though the receptionist also just let us walk with disgust on our faces. Shocking!!! I will never use Adoga again!