Refunds not honored, no after sales service

I would like to advise and warn people, not to make use of AgMarket. My comments come from having purchased a bushcutter from them. The item broke within 1h 30m of use. It has been reported to them with photo’s on 26 February 2024. However AgMarket says it is not their problem, I need to take it up with the entity they get the bushcutters from. However, the item was bought off their website, recommended by their sales person and the monies was paid into their account. It is a joke that I have to now go and run after someone else to get this matter resolved. Now that there is a issue, AgMarket refuse to get involved. The matter has since been reported to the Consumer Goods & Services Ombudsman. The CGSO has notified AgMarket to rectify the matter and honour the warranty on the bush cutter. However AgMarket has decided to refuse resolving the matter. I would like to warn anyone, who potentially want to purchase a item from AgMarket, DON’T. Rather visit TakeALot. TakeALot is a reliable and trust worthy online sales platform. You never feel like you are done in, when buying or returning a item to them.