unprofessional business

i signed up with agiility gap cover underwritten by genric insurance in jaunary, paying eft, in february Lethabo phoned me and said they cannot pick up my payments, i sent her the proof of payments and she said that everything is fine, after i expressed my unhappiness.now, 6 monhts later they cannot locate my september payment? so i sent it to her, then i get an email saying that they have captured my september paymetn for august? now i have not changed anything no reference, no amount, nothing, and its been sent to the email adress given to me as from the beginning of the year?then, Lethabo says to me that my premiums have increased in april and that i have been short paying since then, this is totally unacceptable, because i was never informed in any way, now all of a sudden i need to pay more, i always pay my accounts on time, and if i am informed of any increase by a company ahead of time, i adjust my amounts.<br> i expect this problems to continue for the rest of my stay with agilty gap cover, i am quite dissapointed in them, if they are this unprofessional in allocating preomiums, how unprofessional are they going to be when i actually need this, and need to claim from them?