INSURANCE PREMIUM AGILITY has a debit order on my account in standard bank

My account has been debited by Agility for months now and I have to date not received any feedback from Tracker after numerous requests for the proof where we agreed to join the policy. I need this to be refunded and proper feedback to be provided. Calling the call center or submitting a query does not even help as NO-ONE gets back to you kindly assist my number