Inspiring Service

My dad was diagnosed with terminal cancer on Christmas eve 2014. Things escalated pretty quickly so I picked up the medical aid administration for the last 3 months which was scary to say the least. <br> From the first time I spoke to Samantha she was assuring, confident and knew her sh*t. It's a horrible experience to get tens of thousands Rands bills and not understand the statements, what's owing or what it's for but Samantha took the time to explain. I tried calling the call centre once and was horrified at the information that was given to me by some consultants. I was telling THEM what to do and even then they would reply with a 3 page list of required documents that I would have to send to support my query but Samantha knew EXACTLY what I was talking about and was able to assist easily with what I had initially submitted, thereby saving me a lot of heartache in an already heart breaking situation. I think Resolution Health/Agility should promote her and make an example of exceptional service.