BAD

I sent in my application i never got any email or response from them.Then when i called a year later they told me my membership was cancelled because of payment not received.They never sent me an email to say thatthe premium went up .I found out they captured my email wrong it was not the same as on the application.Also they did not capture a payment that i made.When i called them they told me they can activate my account and check they payments i sent proof of payment .But my question is what about those months that they cancelled me.I paid and was not covered because their admin did not do their job right they hold me liable really bad clientelle