AS
Anna S
1 reviews | Active since Aug 2021
26 Aug 2021, 13:12
Agility Gap Cover
I have been struggling with Finside and Agility Gap cover regarding a dispute about waiting periods on medical procedures. After Finside informed me that my claim was repudiated my lawyer wrote them a letter on the matter. The letter was ignored, no reply. I want to launch my complain with the ombuds for short term insurance but on my contract with Agility gap cover there is no contact details for the ombudsman. I have sent letters to the ombuds to the following email addresses that I got from the internet : *** as well as *** but with no reply. Please can somebody assist me because it seems that Finside and Agility gap cover thinks if they keep quiet the problem will go away. Poor service !
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Agility Insurance Administrators's replyOfficial
29 Nov 2021, 08:53Dear Anna, We appreciate you raising your complaint and sincerely apologise for the frustration and inconvenience caused. As you are well aware, your complaint is being dealt with by our dedicated team of executive specialists.To ensure that your enquiry is resolved satisfactorily, escalation procedures are duly followed and we look forward to providing you further feedback at the earliest possible opportunity. Yours in health & wellness,The Agility Insurance Administrators Team
Agility Insurance Administrators's reply29 Nov 2021, 08:53
Official
Dear Anna, We appreciate you raising your complaint and sincerely apologise for the frustration and inconvenience caused. As you are well aware, your complaint is being dealt with by our dedicated team of executive specialists.To ensure that your enquiry is resolved satisfactorily, escalation procedures are duly followed and we look forward to providing you further feedback at the earliest possible opportunity. Yours in health & wellness,The Agility Insurance Administrators Team