REFUSAL TO REFUND AFTER THE ORDER CANCELLED

ON THE 01/07/2015 I WENT TO AGI FOR THE QUOTATION FOR ALUMINIUM WINDOW FRAMES WHICH THEY SUPP**** ME WITH A QUOTE THEN THEY REQUESTED THAT DEPOSIT NEEDS TO BE PAID, THEN THEY REQUESTED DEPOSIT WHICH WAS PAID R7000,00 SAME DAY.THEY DID NOT OFFER ANY AGREEMENT OR ANY THING TO SIGN. THE FOLLOWING DAY ON THE 02/07/2015 SALES PERSON SALLY PHONED ME TO COME AND SIGN THE AGREEMENT BEFORE THEY START THE JOB.UNFORTUNATELY MY BROTHER SAW THAT THEY WHERE SELLING THE SAME THING THAT I WAS LOOKING FOR ON THEIR YARD ON SALE THEN I DECIDED TO CANCEL MY ORDER BECAUSE I DID NOT SIGN FOR THE ITEMS TO BE MANUFACTURED.I ASKED THE SALES PERSON SALLY TO REVERSE MY PAYMENT OR CHARGE ME FOR THE CHEAPER ONE THAT THEY HAD ON SALE .SHE REFUSED AND SAID THE SALE ITEM NEEDS TO BE PAID IN CASH NOT WITH CARD.I ASKED HER TO REVERSE THAT PAYMENT BACK INTO MY CARD SHE CONFIRMED THAT THE MONEY WILL BE REVERSED AND APPEAR INTO MY ACCOUNT SATURDAY.THERE WAS NO MONEY FROM AGI THEN ON MONDAY06/07/2015I CALLED THEM SHE PUT ME THROUGH ACCOUNTS WHICH THEY SAID THEY DONT KNOW ANYTHING ABOUT REFUND. RIO MOOSA PROMISED TO SPEED UP THE REFUND NOTHING WAS DONE ONLY GOT THAT PERSON WHO AUTHORISED PAYMENT MR SINGH WAS NOT IN.