jW
jacques W
1 reviews | Active since Oct 2015
01 May 2024, 13:06
Poor costomer satisfaction
So my storie starts with me working for a civils company and we as emplyees have a funeral plan. This said with the BCCEI forsing companys to use AGI Financial services for the funeral cover. Here my storie my son passed away 7 weeks ago, All relevent paperwork was send 6 weeks ago for the claim, well the still havent paid out after 6 weeks !!
we have phoned this lady then that lady then they transfer you to this lady and then they take your details and no one phones you back!!
WEEKS WITH NO PAYMENT ,but they quick to take your money month end..
I would not recomend anybody to use this company
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Replies (2)
AGI Financial Services's replyOfficial
07 May 2024, 12:31 In response to your complaint. Please be advised that AGI Financial Services is just a broker that assist with the administration of ensuring that your claims are processed for payment. We do not process the actual payment for the claims, however we have escalated your claim to Rand Mutal Assurance for processing of payment. The delay in payment is from Rand Mutual Assurance side. We would like to apologise for the delay, and we will escalate the claims to the responsible team at Rand Mutual Assurance and copy you in all the email correspondence going forward.
AGI Financial Services's reply07 May 2024, 12:31
Official
In response to your complaint. Please be advised that AGI Financial Services is just a broker that assist with the administration of ensuring that your claims are processed for payment. We do not process the actual payment for the claims, however we have escalated your claim to Rand Mutal Assurance for processing of payment. The delay in payment is from Rand Mutual Assurance side. We would like to apologise for the delay, and we will escalate the claims to the responsible team at Rand Mutual Assurance and copy you in all the email correspondence going forward.
jW
jacques W's updateReviewer Update
09 May 2024, 12:15I would like to say Thank You to AGI for responding and helping me sort this problem out in a satifactory level.
Thank you Again
Thank you Again
jW
jacques W's update09 May 2024, 12:15
Reviewer Update
I would like to say Thank You to AGI for responding and helping me sort this problem out in a satifactory level.
Thank you Again
Thank you Again