You only deserve good service if you follow our rules

<p>I booked a weekend at aghterberg for a ladies church retreat, we messed up some details with our booking and I must be honest I knew I was in the wrong and I admitted it and apologized for the inconvinienced caused without making excuses. We then arrive at the venue only to be greeted by negativity from literrally every second person we met, everytime we mentioned our group name the first comment was "Oh the group that gave us headaches" we over looked that but not only were we met with that the beds were not clean infact the rooms did not look preped. I then filled out a feedback form and asked for a response from the manager and the response I recieved was shocking, she basically made excuses for everything we mentioned in the form and went as far as telling me that they've hosted people before and those people didnt complain. I just do not understand how it makes sense in her head to compare an experience I had with other people I really could care less especially because Im giving feedback based on my stay not theirs. then she patronizes me with this statement " it is easy to gather a group to endorse your feelings" as if Im rallying comrades to gang up against them , she just basically tried to make it seem like we were complaining because we felt it was a race issue.</p>