two months on a 24hour swap out

When i received the phone it has been faulty . I have reported it to salesmen at cell c. i just got some person calling me offering some free data for the inconvenience I said i wasn't leaving it there ; and wanted the correct representative to contact me in regards to this no one has. i have called the customer care numbers at ag numerous times where i was greeted in the worse manner of professionalism . I was told i must call back again 3 times ive been told to call back . one time i was told to e mail due to the systems being down . everytime is a ****** excuse . then i was told once by a lady , she would be contacting me back with a return goods approval reference number . and the address to which to return all the goods at, now this has been on going for over two months . I have had this phone since 28 december . The first time i complained i was told i will be reimbursed fully . from then till now it has just been an avoiding issue . avoiding my enquiries and my requests . I want an answer on when I will finally be allowed to return my phone to be reimbursed . clearly this company does not follow its own company policy and is **********