Suspected Damaged new phone bought

Friends <br> This morning I am at my whit's end. I have written letter after letter, I have phoned, I have given them time to respond and still nothing. Is there anyone who has a contact at AG Mobile (it is a phone brand) in SA?<br> I warned them that I will use social media, but they do not seem to care. <br> Herewith, my writing to them from last week - the original mails I will keep for now:<br> <br> Good day<br> This is my last attempt to contact AG Mobile before I use social media to spread my story. I do not mean to be rude, but nobody is helping me and I am angry.<br> I purchased my phone on the 17th of October 2015.<br> Within 3 days after purchase, the phone started switching off by itself. This happens when you put the phone down - just like that, it switches off, which means that I did not know that I missed messages and calls of importance<br> At least once a day, the phone would reset itself to the 1st of January 2013 at 12h00. This meant that I had to reload all apps, load all my contacts every single day<br> The screen vibrates when you try and select an option like a ringtone - i.e. it jumps around when you touch it.<br> I contacted AG Mobile via their facebook inbox and was asked for my mail address. I suppl