NO DELIVERY

I received a call from the AG mobile call centre for a cellphone contract. Submitted relevant documents and was advised on 2 December that I should expect delivery of the device in 7 to 14 days. Needless to say, it has come and gone and still no delivery. Furthermore I emailed a guy by the name of Paul Simelane with whom I was in contact with to advise him that I'm going on leave. To date no response to my email has been received and I cannot find the contact details of the call centre on Google. My question is with my debit order date set for 28 December 2015, am I now expected to pay for something I am not in possession of? Needless to say for an upcoming telecommunications company, your service is poor.