1 reviews | Active since Feb 2017

08 Mar 2017, 07:38

Worst service I have ever experienced

<p>Thursday I placed and order for Friday it was not delivered said it is booked for Tuesday said khanyisile and the manager ok i waited until Tuesday until 1 o'clock in the afternoon and there was still no delivery, I called again and spoke to sibongile said the gas is out for delivery untill today I am still waiting for the delivery and they don't call at least to update me what is going on ,I should be the one making calls for them to keep me on hold and forget I am wasting my airtime on their bad service.</p>

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Replies (2)
Afrox
Afrox's reply08 Mar 2017, 09:12
Official

Good day Tee

Thank you for your feedback

Please note that your feedback has been escalated for urgent attention.

Your reference number for this request is: ***

One of our Customer Experience Team will be in touch with you shortly to assist.

Please feel free to contact us should you require any further information.

Kind regards

Melanie Mahomed | VOC Manager | Customer Experience

Tel: +27 (0)11 ***

Email: *** | Website: www.afrox.com

Afrox
Afrox's reply14 Mar 2017, 08:40
Official

Good day Tee

Thank you for allowing us the opportunity to improve our service to you.

Please note that as per our records this query has been resolved and is now closed.

Kind regards

Melanie Mahomed | VOC Manager | Customer Experience
Email: *** | Website: www.afrox.com