WP
Werner P

1 reviews | Active since Mar 2012

13 Jan 2016, 10:55

Worst service delivery

Between the banks, financial houses and other service providers this is possibly the worst service and support I've ever received from any supplier in this country.<br> <br> 5 Days to respond to a query, almost 2 months and order still not delivered, escalated 3 times over the last 2 months, escalated a week ago and promised to deliver on Monday morning. Guess what? Still no delivery!<br> <br> Listen carefully. My order will be at my door before 10:00 am tomorrow, failing to do the above you can cancel my account effective immediately, and pick up your gas bottles, after which I will proceed with further steps against you for *****ing my money and not delivering.<br> <br> Awesome winning your competition for using your mobile app in December, too bad the order has still not been delivered.<br> <br> To anyone considering Afrox as a supplier be warned. They don't deliver, they don't respond and has currently taken the top spot as worst service provider in the country. Reconsider who you do business with.

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Replies (2)
Afrox
Afrox's reply14 Jan 2016, 14:58
Official
Hello WPduPlessis,

Good day Werner,

Please be advised that I have tried contacting you on *** however, there was no response.

As discussed with Sydney Mashudu, delivery has taken place today.

Kind Regards
Zaibaa Shaik Husein | Compliance Officer | Customer Service Centre
Tel: +27 (0)11 *** | Fax: +27 (0) 86 ***
Email: *** | Website: www.afrox.com

Best regards,

Afrox
Afrox's reply10 Nov 2016, 10:51
Official

Good day

Thank you for allowing us the opportunity to improve our service to you.

Please note that as per our records this query has been resolved and is now closed.

Kind regards

Melanie Mahomed | VOC Manager | Customer Experience
Email: *** | Website: www.afrox.com

Best regards,