WORST SERVICE AND COMPANY EVER

Afrox is the worst dishonest company that I have EVER come accross and they ***** money form sick and elderly people.

My Grandmother has terrible lungs and was taken care of by my mother for a year in which we had Afrox deliver a bottle of oxygen to her and they debited my mother's account for it. After the year, my grandmother moved to my aunt very far from my mother and we cancelled Afrox.

We received notification that they have received the cancellation, but for a year every sinlge month they have debited our account. We then phone, cancel and then next month same thing. Lately they have changed the amounts too, taking much more every single time.

After all the phone calls every single time, confirming that they have cancelled after every single complaint, they still take money. This month AGAIN. And every month I have to go to the bank, reverse the debit order and phone them just for them to do it next month again.

The money that they are *****ing from people are from people that is ill. They do not cancel accounts, they do not reimburse you for ANY costs that you had to go on, every month for calling them and driving to the bank and they straight up LIE. They just change the amount after they apologize and confirm that they have cancelled.

So sorry but this is the POOREST service that I have ever come accross. For a year this has been going on and it still isn't fixed and what makes me the angriest is that you get oxygen for sick people, so they ***** money from people that took care of a loved one.

I will definitely NEVER recommend them to ANYONE. They are ruthless, dishonest and have NO empathy and also no competence. If this continues I am actually thinking about taking it futher, this is just totally unacceptable.