worst customer experience ever!

Item: Afrox
Rating: 1
Author: Zelia W

I have been trying for a year now to contact customer services regarding our account and to date have not received any response. This is the worst customer experience ever! Our account gets blocked because finance failed to allocate our payment we did months ago. This is unacceptable!

Helpful (0)

Replies (2)

Afrox's replyOfficial

26 Jan 2021, 10:34

Good day Zelia,

Thank you for your feedback

Please note that your feedback has been escalated for urgent attention.

Your reference number for this request is: ***

Please feel free to contact us should you require any further information.

Kind regards

Customer Experience Team| African Oxygen Limited| ***

Email: *** | Website: www.afrox.com

Afrox's reply26 Jan 2021, 10:34

Official

Afrox's replyOfficial

08 Feb 2021, 08:57

Good day Zelia,

Thank you for allowing us the opportunity to improve our service to you.

Please note that as per our records this query has been resolved and is now closed.

Kind regards

Customer Experience Team| African Oxygen Limited| *** Email: *** | Website: www.afrox.com

Afrox's reply08 Feb 2021, 08:57

Official