Very bad services

I have been struggling with Afrox Medi speed since the 9th of April for a refund request, Its past 21 days and every time I do a follow up, they always say it is being processed, we are at the 22/05/2024, the request was done on the 09/04/2024,just after my fathers passing, I was never fully notified with the procedures and they said there was an outstanding amount , to which i agreed to have it deducted from the deposit, and yet i am still struggling, they did not want to assist without a deposit and requested it immediately and now I have to struggle for a refund longer than 21 days. When I do call, i am put on hold for longer than 21 minutes, and they keep saying the same things with no devolvement.

I am still waiting for them to give me a call back.

Its pathetic and I would not advise anyone to do business with them as it was a nightmare from the beginning